Need better driver coverage.
Ive often had better experiences with LYFT than uber, but all of the drivers seem to be centered on Plano, which is about 10 minutes away, and not on McKinney. It takes me 20 minutes to get a LYFT ride, and less than 10 for an uber. It would really improve things if drivers were given an incentive to cover gapped areas to reduce wait times. Also, drivers need consequences for cancelling after a certain time. Ive been late for several very important appointments because a driver cancelled after like 10 minutes and I had to wait for a new one. In one instance it resulted in me losing a $50,000 client. I wouldve sought damages if I didnt think it would be a waste of time.
Zach Trant about
Lyft